OnePlus has Stopped the rollout of the latest OxygenOS Open Beta updates for Your OnePlus 5$35,999 and OnePlus 5T after some users complained that the new versions bricked their devices.
The Chinese firm also pulled the newest OxygenOS Open Beta upgrades for the OnePlus 6$39,999 and OnePlus 6T$37,999 to prevent any conflicts. The company in a forum post on Wednesday acknowledged that it received consumer reports of upgrade collapse and bricking of the OnePlus 5 and OnePlus 5T after installing the new OxygenOS versions which were released earlier this week. Additionally, it provided a workaround for affected users to help them recover their OnePlus phones. Though the OnePlus 5 received that the OxygenOS Open Beta 26 and OnePlus 5T got the Open Beta 24, the OnePlus 6 and OnePlus 6T received the Open Beta 12 and Open Beta 4 variants, respectively.
“We’ve received reports of OTAfailure and Device not powering on after updating to the most recent open beta builds on OnePlus 5 and 5T, based on these reports we had paused the OTA update,” OnePlus’ International Product Operations Manager with username Manu J wrote from the forum post on Wednesday.
These bundles can manually be installed following obtaining the retrieval mode by holding the volume down and electricity key for five seconds.
For users who aren’t able to get the restoration manner, OnePlus has guided them to reach out to the official customer support ” [T]he customer service is aware of the matter, and they’ll allow you to flash the bundle remotely, or you might also visit your nearest ESC,” the executive noted in the discussion post.
Notably, OnePlus has not detailed the amount of users who are affected by the newest issue. This is not very likely to have impacted the masses since the Open Beta programme is exclusive to early testers.
The updates contained optimisations for the screenshot feature, support for fast response in landscape mode, and a few gaming mode enhancements. Similar modifications have been provided to the Open Beta participants using the OnePlus 6 and OnePlus 6T, except several improvements into the clock and specifically the OnePlus Laboratory function for its OnePlus 6.